Placing, changing and confirming an order for your booth.
How do I order services for my booth?
Services can be ordered through our online exhibitor ordering portal. Please email operations@levyshow.com or call 604 277 1726 for further details.
What services can I order for my booth?
Available services may include booth furnishings, carpet, tables, chairs, signage, material handling, labour, shipping and other exhibit services. Services vary by event.
Is there a deadline to order services?
Yes. Most events have an advance order deadline. Ordering before the deadline will qualify you for discounted pricing and provides the best product availability.
Can I place an order after the advance deadline?
Yes. Orders can generally still be placed after the advance deadline; however, standard or onsite rates may apply and some items may be subject to availability.
Can I order services onsite?
Many services can be ordered onsite, subject to availability. We recommend ordering in advance whenever possible.
Can I make changes to my order?
Yes. Please contact our Exhibitor Services team at operations@levyshow.com or call 604 277 1726 for assistance with changes or additions to an existing order.
How do I know if my order has been received?
Once your order has been processed, you will receive an order confirmation. If you have not received confirmation, please contact Exhibitor Services at operations@levyshow.com.
Invoices, receipts and what changed between your order and your final bill.
How do I obtain a copy of my invoice?
Please contact Exhibitor Services or Accounting at 604 277 1726 and provide your event name, company name, and booth number, if available. Alternatively, you can log in to the Online Ordering portal to view and download a copy of your invoice.
What payment methods do you accept?
Accepted payment methods are outlined in your event's exhibitor ordering information. Please contact us at 604 277 1726 if you require assistance with payment.
Why is the amount on my final invoice different from my original order?
Final invoices may include additional services, labour, material handling or onsite orders requested or incurred during the event. Please contact us if you have questions about a specific charge.
Can I get a receipt for my payment?
Yes. Please contact our team at 604 277 1726 with your company and event information and we can provide a copy of your receipt or paid invoice.
Getting your freight to the show, through the show, and home again.
Where do I ship my booth materials?
Shipping instructions and addresses are specific to each event. Please refer to your exhibitor kit or online ordering portal before shipping your materials.
What is material handling?
Material handling is the service of receiving your shipment, moving it to your booth space, handling empty containers during the event, and returning your materials for outbound shipping after the event, where applicable.
Is shipping included in material handling?
No. Shipping and material handling are separate services. Shipping is the transportation of your materials to or from the event, while material handling covers the movement and handling of your freight at the event or advance warehouse.
How should I label my shipment?
Please use the shipping labels provided for your specific event and ensure all required information, including your company name and booth number, is clearly shown.
Can I ship materials directly to the venue?
This varies by event. Please review the shipping instructions for your event before arranging your shipment.
What happens to my empty boxes and crates during the show?
Where empty-container storage is available, properly labelled empty containers will be removed from your booth during the event and returned after the show closes.
How do I ship my materials out after the show?
Outbound shipping procedures vary by event. Please refer to the event's exhibitor information or visit the Exhibitor Services desk onsite for assistance.
Who can build your booth, and how to book the help you need.
Can I set up my own booth?
Exhibitor setup rules vary by event, venue and local labour requirements. Please review your event's exhibitor information for applicable guidelines.
Can I order labour to set up or dismantle my booth?
Yes. Installation and dismantle labour can be ordered for most events. Please refer to your event's ordering portal for available services and rates.
Can I order a forklift?
Forklift and material handling services may be available depending on the event. Please contact our team at operations@levyshow.com in advance to discuss your requirements.
What information should I provide when ordering labour?
Please provide your event name, company name, booth number, requested date and time, and a description of the work required. Providing setup instructions or drawings in advance is also recommended.
What comes with your space, and what you can add to it.
What is included with my booth space?
Booth inclusions are determined by the event organizer and vary by event. Please review your exhibitor kit or contact the show organizer for details.
Can I rent carpet, tables and chairs?
Yes. A variety of booth furnishings may be available to rent through the event's online ordering portal.
Do you offer upgraded booth furniture?
Enhanced and specialty furnishings may be available depending on the event and inventory. Contact our team if you are looking for something specific.
Do you provide custom booths or displays?
Yes. Custom exhibit solutions may be available, including booth structures, graphics, counters and other display elements. Contact our team at alevy@levyshow.com to discuss your requirements.
Can you produce graphics or signage for my booth?
Yes. Custom graphics and signage services may be available. Production timelines apply, so we recommend submitting artwork and requirements as early as possible.
Move-in, move-out, and who to ask once you are on the floor.
Where can I find move-in and move-out information?
Move-in and move-out schedules are specific to each event. Please refer to your exhibitor kit or event information for the applicable dates and times.
Who do I contact if I need help onsite?
Please visit the Exhibitor Services desk at the event and a member of our team will be happy to assist you.
I forgot to order something. Can I get it onsite?
Many items and services can be ordered onsite, subject to availability. Visit the Exhibitor Services desk for assistance.
When will my rental items be delivered to my booth?
Pre-ordered rental items are typically placed in your booth during event setup. Timing may vary depending on the event's move-in schedule.
Who do I contact about booth location or booth assignment?
Booth assignments and floorplan locations are managed by the event organizer. Please contact the show organizer for assistance.
Who do I contact about electrical, internet or plumbing?
These services are often provided by the venue or another official event supplier. Please refer to your exhibitor kit for the appropriate provider and ordering information.
Ready to order? Exhibitor Online Ordering — or send us your show detailsand we’ll come back to you.
Still stuck on something?
Tell us your show name and booth number and the Exhibitor Services team will pick it up from there.